House Rules & Policies
Please review our house rules and policies to ensure a pleasant stay for everyone.
Check-in Time
3:00 PM
Early check-in may be available upon request and subject to availability.
Check-out Time
11:00 AM
Late check-out may be available upon request and subject to availability.
No Smoking
Smoking is strictly prohibited in all properties. A $300 cleaning fee will be charged for violations.
Pets
Pets are not allowed unless explicitly stated in the property listing. Unauthorized pets will incur a $200 fee.
Guests
Only registered guests are allowed. Maximum occupancy must be respected at all times. Undeclared or additional guests may result in additional charges or cancellation of the stay without refund.
Parties & Events
No parties or events are permitted. Excessive noise, disruptive behavior, or illegal activity will result in immediate eviction without refund.
Noise
Please respect quiet hours from 10:00 PM to 8:00 AM. Be considerate of neighbors.
Cleanliness
Please maintain the property in good condition. Leave dishes clean and take out trash before departure.
Damages & Incidentals
Guests are financially responsible for any damage, loss, or excessive cleaning required during their stay. A valid payment method will be kept on file to cover incidental charges or damages, if necessary.
Cancellations made 30 days or more prior to arrival are eligible for a full refund. Cancellations made 29 days or fewer before arrival are non-refundable. To cancel a reservation, guests must submit a written request via email to capitolviewstays@gmail.com
Property Access
You will receive detailed check-in instructions via email 24 hours before your arrival. Most properties feature keyless entry systems for your convenience.
Guest Identification
All guests are required to provide valid government-issued identification before check-in for security purposes.
Parking
Parking availability varies by property. Properties with dedicated parking will have details included in the listing. Street parking is available at most locations.
Maintenance & Support
Our team is available 24/7 to address any maintenance issues or questions during your stay. Contact information will be provided in your check-in instructions.
Property Damages
Guests are responsible for any damages beyond normal wear and tear. Please report any pre-existing damage upon check-in. A damage deposit may be required for certain properties.
We appreciate guests who treat our properties with care and respect. Here are a few tips:
- Keep noise levels down, especially during quiet hours (10 PM - 8 AM)
- Take care of the property as if it were your own home
- Communicate with us promptly if any issues arise
- Follow recycling and trash guidelines
- Lock doors and windows when leaving the property
- Report any maintenance issues immediately
- Leave the property in the same condition as you found it
By confirming your booking and submitting payment, you acknowledge that you have read, understood, and agreed to all terms outlined below.
1. Reservation & Payment
A valid credit or debit card is required to secure all reservations. Full payment is due at the time of booking. By submitting payment, you confirm that you are authorized to use the payment method provided and that sufficient funds are available.
2. Check-In / Check-Out
Check-in: 3:00 PM or later on the day of arrival. Check-out: By 11:00 AM on the day of departure. Late check-out requests are subject to availability and may incur additional fees.
3. Occupancy
The total number of guests must not exceed the maximum occupancy listed on the reservation. Undeclared or additional guests may result in additional charges or cancellation of the stay without refund.
4. Guest Conduct
Guests are expected to respect the property, neighbors, and community at all times. Excessive noise, parties, disruptive behavior, or illegal activity will result in immediate eviction without refund.
5. Amenities & Services
Amenities are provided as-is. Capital View Stays is not responsible for service interruptions related to utilities, internet, or other services beyond our control.
6. Liability Disclaimer
Capital View Stays and its owners are not liable for accidents, injuries, illness, or loss of personal property occurring on the premises. Guests assume all responsibility for their personal belongings and well-being during their stay.
7. Privacy Policy
Personal information collected during the booking process is used solely to process and manage your reservation.
8. Agreement & Acknowledgment
By completing your booking, you confirm your agreement to all Terms and Conditions listed above. Failure to comply may result in termination of your reservation without refund.